Terms & Conditions for Lunacasa Toy Shop
Welcome to Lunacasa! By shopping with us, you agree to comply with and be bound by the following terms and conditions. Please review them carefully before making a purchase.
1. General Information
Lunacasa is an online toy shop dedicated to providing high-quality toys for children of all ages. By accessing and using our website, you acknowledge that you have read, understood, and agree to these terms and conditions.
2. Product Information
We strive to provide accurate descriptions and images of the products listed on our site. However, product specifications, including colors, sizes, and packaging, may vary slightly due to manufacturing updates or differences in computer monitors. Lunacasa makes no warranties regarding the accuracy of product information.
3. Orders and Payments
- Order Confirmation: Once you place an order on Lunacasa, you will receive an email confirming receipt of your order. This confirmation does not guarantee that the order will be processed or accepted.
- Payment: We accept payments through credit cards, debit cards, PayPal, and other payment methods listed on our site. Full payment is required at the time of purchase.
- Pricing: Prices are listed in the currency of the country in which the shop operates and may change without prior notice. Taxes and shipping fees are calculated at checkout.
4. Shipping and Delivery
- Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order. You will be able to see the shipping costs before completing your purchase.
- Delivery Time: Estimated delivery times vary depending on the shipping method and destination. Lunacasa is not responsible for delays caused by third-party carriers or customs processing.
- Shipping Issues: If your order is damaged during shipping or if there is an error with your order, please contact us within 7 days of receiving your package. We will work to resolve the issue as quickly as possible.
5. Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you wish to return an item, the following applies:
- Return Window: Returns are accepted within 30 days of receiving your order.
- Condition: Items must be unused, undamaged, and in their original packaging.
- Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item.
- Non-Returnable Items: Certain products, such as personalized toys, opened or used items, and clearance items, may not be eligible for returns or exchanges.
6. Privacy and Data Protection
We take your privacy seriously. Your personal information will only be used for processing orders, delivering products, and communication regarding your purchases. For full details on how we collect and protect your data, please review our [Privacy Policy].
7. Intellectual Property
All content on the Lunacasa website, including images, text, logos, graphics, and product names, are the property of Lunacasa or its partners and are protected by copyright laws. You may not use any of the site’s content without prior written consent.
8. Limitation of Liability
Lunacasa will not be held liable for any direct or indirect damage caused by the use or inability to use our products, services, or website. This includes, but is not limited to, personal injury, loss of profits, or data loss.
9. Modifications to Terms & Conditions
We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page, and your continued use of the website or purchase of products will signify your acceptance of the updated terms.
10. Contact Us
If you have any questions or concerns regarding these terms and conditions, please contact us at:
Email: lunacasa.online@gmail.com
Phone: +447878947981
Thank you for shopping with Lunacasa! We hope you enjoy our products and the service we provide.